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2 problems - Broken RAM module & Snow Leopard not loadin

 
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ivan77
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Joined: 27 Jan 2007
Posts: 24
Location: UK

PostPosted: Sat May 07, 2011 5:52 pm    Post subject: 2 problems - Broken RAM module & Snow Leopard not loadin Reply with quote

I have 2 problems:

I got Mac Mini (late 2009 model, 2,26ghz, 2gb) upgraded from 2GB to 4GB from this Apple Premium Reseller (http://www.stormfront.co.uk/). When I got it back and switched it on and immediately got 3 beeps which indicated bad ram or logic board. The y took it back and said they sent it to their workshop in Exeter and fixed it. When I switched it on I still got 3 beeps. Took it back to the shop they said don't what to do and get the workshop to ring me back on Monday. At this point I'm fuming!!! So I decided to take apart the Mac MIni myself. Upon discovery that one of the memory modules is broken, I bent the bit metal back and it seems to ok after hardware tests and is working now. What can I do about this? I honestly did not break this and know it was the shop but how I van prove this? What would be done about a replacement as I have no longer sold, would I get a discount on brand new mac mini?

As mentioned above that I took it apart I cant load up Snow Leopard, I just get the Apple logo plus the spinning wheel I can hear some hard drive activity but does nothing ( I left it for 20 mins). I then booted from the SNow Leopard and ran disk verify it came up with errors and said to format and restore, which I have done via Time Machine. But I still get the Apple plus spinning wheel. I know the hard rive ok now because I can boot into Windows via bootcamp. So what I should do?

Any help would be appreciated.
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philiparcario
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Joined: 19 Jun 2006
Posts: 4577
Location: Howell NJ USA

PostPosted: Sun May 08, 2011 7:43 am    Post subject: Reply with quote

tell the reseller they have not fixed to machine.
tell them you want to return it for full credit.
tell them you will buy a new sealed machine from them.
don't mention anything at all about opening the machine. Remember the problem started with them so don't give them any extra info that they may use against you.
_________________
2010 Mm 2.4 C2D oem 320gb hdd 8gb ram
2012Mm base 2.5 with 16gb ram diy fusion drive
2012Mm quad with 8gb ram oem 1tb hdd

promise pegasus r6 3x 3tb + 3x 4tb =21tb hdds
lacie little big disk 2x 512gb ssds
synology 2tb disk station
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ivan77
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Joined: 27 Jan 2007
Posts: 24
Location: UK

PostPosted: Sun May 08, 2011 9:14 am    Post subject: Reply with quote

hi,

I've now got the mac up and running as it should and no problems so far. So not sure how I can approach the reseller to tell them its not fixed, becuase I know they broke the clip not me.
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