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Artmuzz
Junior Member
Joined: 30 Sep 2007
Posts: 20
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 Posted: Tue Oct 30, 2007 8:05 pm Post subject: Apple charged me £1 why? |
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Hi,
Recently I bought the Mac OSX 10.5 Leopard upgrade for £5.95 on the Apple UK website.
I paid through debit card and when I checked my bank on Friday the £5.95 has come out. However, when I checked into my bank account again today it looks like Apple have gone into my bank account and took out £1. There is no invoice or anything telling me why Apple have charged me £1. The only invoice is for the £5.95 plus VAT.
I did phone Apple to tell them to cancel my original order so I can change my payment option from wire transfer to debit card. Could this be the reason that Apple has charged me £1?
Please advise as I am very angry 
Artmuzz |
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devo
Veteran Member
Joined: 23 Jan 2005
Posts: 5274
Location: Dunwoody, GA
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| Posted: Tue Oct 30, 2007 8:24 pm Post subject: |
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| Kinda sounds like a temporary charge that wasn't removed or a mix up. |
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Bandit Bill
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Joined: 07 Jun 2005
Posts: 5793
Location: Edmonton, AB, Canada
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| Posted: Tue Oct 30, 2007 8:38 pm Post subject: |
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| Call Apple. |
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devo
Veteran Member
Joined: 23 Jan 2005
Posts: 5274
Location: Dunwoody, GA
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| Posted: Tue Oct 30, 2007 10:01 pm Post subject: |
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| Bandit Bill wrote: | | Call Apple. |
That is always my last resort. I hate talking to support or customer service people over the phone. And those darn automated voice systems! Oh, the pain!  |
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Bandit Bill
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Joined: 07 Jun 2005
Posts: 5793
Location: Edmonton, AB, Canada
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| Posted: Tue Oct 30, 2007 11:38 pm Post subject: |
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Then write Steve Jobs  I'm sure he will be happy to receive an email about £1.
Actually that's double his $1 salary. |
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Greentimbers
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Joined: 26 Jan 2006
Posts: 247
Location: Vancouver, Canada
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| Posted: Tue Oct 30, 2007 11:45 pm Post subject: |
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Shipping charge?
That's my guess.
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Artmuzz
Junior Member
Joined: 30 Sep 2007
Posts: 20
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| Posted: Wed Oct 31, 2007 5:54 am Post subject: |
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No, the shipping charge was the price I paid for Leopard when I ordered from the Apple website.
I would call Apple but last time I called them, my cell phone charged me nearly £5 and I was only on the phone for 10 minutes
Bloody 0845 numbers
Anyway I will ask my friend politely if I could phone them on her land line.
Artmuzz |
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Aquafire
Veteran Member
Joined: 19 Sep 2007
Posts: 2372
Location: AUS-USA
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| Posted: Wed Oct 31, 2007 7:50 am Post subject: Re: Apple charged me £1 why? |
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| Artmuzz wrote: | | Recently I bought the Mac OSX 10.5 Leopard upgrade for £5.95 on the Apple UK website. I paid through debit card and when I checked my bank on Friday the £5.95 has come out. However, when I checked into my bank account again today it looks like Apple have gone into my bank account and took out £1. There is no invoice or anything telling me why Apple have charged me £1. The only invoice is for the £5.95 plus VAT. |
Yeah ...What rip off artists eh...?
A whole new OS for less then a Tenner.
Seriously....
What yer going get for £7 in London these days eh ?
Honestly, a ride on the Tube will cost you far more.
And forget taking the bus home me olde mate.
Cripes...I wonder..
Can you even get a nice feed of Fish 'n' Chips plus a cup of tea for that amount ?
I doubt it.
In the end...
While I sympathise, all I can say is...
Count your lucky stars, your not forking through the nose for Vista.
Cheers
Aquafire
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Artmuzz
Junior Member
Joined: 30 Sep 2007
Posts: 20
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| Posted: Wed Oct 31, 2007 10:35 am Post subject: |
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I phoned Apple and they told me it is just a pre authorisation charge and that if I don't get the £1 refunded back to my bank account then I sould phone them back.
I am not complaining considering I got Leopard for only £5.95 and who can complain about that. Its the fact that they didn't tell me they were going to debit £1 from my account which could of left me overdrawn if I had just put the £5.95 in my account alone.
Artmuzz |
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Cypher
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Joined: 24 Jan 2007
Posts: 2910
Location: North West - UK
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| Posted: Wed Oct 31, 2007 6:52 pm Post subject: |
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| Quote: | | Bloody 0845 numbers |
check out www.saynoto0870.com
they list a lot of UK 0845 and 0870 type numbers and the alternative geographic numbers or 0800 numbers to ring instead.
I use it all the time as I get free UK calls on my land line but if I ring a non-geographic type numbers such as 0845 0870 I get charged, so I always check on saynoto0870.com before ringing to see if there is a free / cheaper alternative.
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JamesE
Senior Member
Joined: 02 Jan 2007
Posts: 465
Location: England
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| Posted: Thu Nov 01, 2007 10:30 am Post subject: Re: Apple charged me £1 why? |
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| Aquafire wrote: | | Artmuzz wrote: | | Recently I bought the Mac OSX 10.5 Leopard upgrade for £5.95 on the Apple UK website. I paid through debit card and when I checked my bank on Friday the £5.95 has come out. However, when I checked into my bank account again today it looks like Apple have gone into my bank account and took out £1. There is no invoice or anything telling me why Apple have charged me £1. The only invoice is for the £5.95 plus VAT. |
Yeah ...What rip off artists eh...?
A whole new OS for less then a Tenner.
Seriously....
What yer going get for £7 in London these days eh ?
Honestly, a ride on the Tube will cost you far more.
And forget taking the bus home me olde mate.
Cripes...I wonder..
Can you even get a nice feed of Fish 'n' Chips plus a cup of tea for that amount ?
I doubt it.
In the end...
While I sympathise, all I can say is...
Count your lucky stars, your not forking through the nose for Vista.
Cheers
Aquafire |
It's not the point that it's only £1, it's the principle that they took the money. |
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Bandit Bill
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Joined: 07 Jun 2005
Posts: 5793
Location: Edmonton, AB, Canada
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| Posted: Thu Nov 01, 2007 11:29 am Post subject: Re: Apple charged me £1 why? |
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| JamesE wrote: | | It's not the point that it's only £1, it's the principle that they took the money. |
Exactly, I'll fight to the death for principals. Money has little value to me (relatively speaking of course). |
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hackersmovie
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Joined: 07 Nov 2006
Posts: 3080
Location: Maryland, U.S.A
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| Posted: Thu Nov 01, 2007 11:49 am Post subject: |
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I guess it's just me but, I always expect a temporary authorization on my card when I purchase something that is either backordered or a pre-order or the like. Besides we are only talking about $1.45 U.S. I know the principle thing but, come on, a dollar!!! er...ummm...euro...
It will be put back, I've never had one not returned. Just chalk this up as a learning experience...
My 2 cents...he he
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Aquafire
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Joined: 19 Sep 2007
Posts: 2372
Location: AUS-USA
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| Posted: Thu Nov 01, 2007 8:07 pm Post subject: Re: Apple charged me £1 why? |
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| JamesE wrote: |
It's not the point that it's only £1, it's the principle that they took the money. |
True true, but seriously fellas;
..... to get all steamed up about one lousy quid?.
That's my point.
In the great scheme of things £1 isn't even enough to buy you a packet of salted peanuts and & three pints of muscle relaxant beer.
Compare your situation to the following erstwhile example...
| Quote: |
Ford Prefect Hello Arthur, urrm .. look, are you busy?
Arthur Dent Busy?! Well, I've just got this bulldozer to lie in front of, or it'll knock my house down, but otherwise ... no, not especially. Why?
Ford Prefect Good. Anywhere we can talk?
Arthur Dent What?
Ford Prefect We've got to talk.
Arthur Dent Fine! Talk.
[Ford Prefect And drink. It's vitally important that we talk and drink. Now! We'll go to the pub in the village.
Arthur Dent Ford, you don't understand. That man wants to knock my house down.
Ford Prefect Well, he can do that whilst you're away, can't he?
Arthur Dent I don't want him to!
Ford Prefect Ach!
Arthur Dent Ford? What's the matter?
Ford Prefect Nothing ... nothing's the matter. Listen tome. I've got to tell you the most important thing you've ever heard. I've got to tell you NOW, and I've got to tell you in the saloon bar of the Red Lion.
Arthur Dent Why?
Ford Prefect Because you're going to need a very stiff drink!
Ford Prefect Six pints of bitter. And quickly, please because the world's about to end.
Bartender Oh, yes, sir? Nice weather for it. Going to the match today, sir?
Ford Prefect No. No point.
Bartender Foregone conclusion then eh? Arsenal no chance?
Ford Prefect] No, the world's about to end.
[b]Bartender Oh, yes, sir. So you said. Lucky escape for Arsenal if it did.
Ford Prefect No, not really.
Bartender There you are, sir. Six pints.
Ford Prefect Keep the change.
Bartender What? From a fiver, sir? Oh thank you, sir!
Ford Prefect You've got ten minutes left to spend it!
Arthur Dent Ford, will you please tell me what the hell's going on? I think I'm beginning to lose my grip on the day.
Ford Prefect Drink up. You've got three pints to get through!
Arthur Dent Three pints? At lunchtime?
Ford Prefect Time is an illusion, lunchtime doubly so.
Arthur Dent Very deep. You should send that in to the Reader's Digest. They've got a page for people like you!
Ford Prefect Drink up.
Arthur Dent Why three pints?
Ford Prefect Muscle relaxant. You're going to need it.
Arthur Dent Did I do something wrong this morning or has the world always been like this, and I've been too wrapped up in myself to notice?
Ford Prefect I'll try to explain. How long have we known each other?
Arthur Dent Five years, maybe six. Most of it seemed to make some kind of sense at the time.
Ford Prefect Alright. How would you react if I told you I'm not from Guildford after all, but from a small planet somewhere in the vicinity of Betelgeuse?
Arthur Dent I don't know. Why -- do you think it's the sort of think you're likely to say?
Ford Prefect Drink up. The world is about to end.
Arthur Dent This must be Thursday. I never could get the hang of Thursdays.
Narrator On this particular Thursday, things were moving through the ionosphere many miles above the surface of the planet. Several huge yellow slab-like somethings, huge as office blocks, silent as birds, they hung in the air exactly the same way that bricks don't. The planet was almost totally oblivious of their presence. They went unnoticed at Goonhilly, they passed over Cape Canaveral without a blip, and Woomera and Jodrell Bank looked straight through them; which was a pity, because it was exactly the sort of thing they'd been looking for all these years. Arthur Dent, too, had other things on his mind.
(RUMBLING)
Arthur Dent What's that?
Ford Prefect They haven't started yet.
Arthur Dent Good.
Ford Prefect It's probably just your house being torn down.
Arthur Dent What?
Ford Prefect Five minutes to go.
Arthur Dent Damn you and your fairy stories, they're smashing up my home! Stop, you vandals! You home wreckers! You half-crazed Visigoths, stop!
Ford Prefect Arthur! Come back! It's pointless! Barman, quickly, can you just give me four packets of peanuts?
Bartender Just a minute, sir. I'm just serving this gentleman.
Ford Prefect Well, what's the point. He's going to be dead in a few minutes! Come on!
Bartender Yeah, just a minute, sir. Do you mind, sir?
Ford Prefect Pork scratchings. Peanuts! How much?
Bartender What?
Ford Prefect Have it. Have it. Keep it!
Bartender You serious sir? Do you really think the world is going to end this afternoon?
Ford Prefect Uh, yes, in just over 3 minutes and 5 seconds.
Bartender Well, isn't there anything we can do?
Ford Prefect No, nothing.
Bartender I always thought we were supposed to lie down or put a paper bag over your head or something.
Ford Prefect Yes, if you like.
Bartender Will that help?
Ford Prefect No. Excuse me. I've got to go.
Bartender Oh, well, then ... Last orders, please! |
That's what I mean about getting things in perspective... 
Cheers
Aquafire
_________________
Of the four X systems in the world.
Which would you choose?
OS X : LinuX : UniX or MS-BolloX.
Last edited by Aquafire on Fri Nov 02, 2007 4:04 am; edited 1 time in total |
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Pleiades
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Joined: 14 Oct 2006
Posts: 3237
Location: California
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| Posted: Fri Nov 02, 2007 12:26 am Post subject: |
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Bah, that scene in HHGTTG always makes me want to have a pint (or 3) in a British pub. American bars are just terrible compared to the pubs I went to in London.
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