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New Mac Mini, no video

 
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techsup
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PostPosted: Thu Jul 14, 2005 4:59 pm    Post subject: New Mac Mini, no video Reply with quote

I convinced my Mom to switch on the grounds that "it just works" and much to my chagrin it doesn't. Got a USB Microsoft Wireless Desktop keyboard/mouse and a Sharp LCD monitor, using the included DVI-VGA adapter.

I already tried resetting the PRAM and nothing changed. I also tried a CRT monitor and using a DVI-HDMI output to my HDTV but never got any signal. I spent a long time on the phone with tech support and he kept pointing to the keyboard as the problem but I have my doubts. I'm from the PC world and used to BIOS... would it "hang" if it didn't detect a keyboard? I'm waiting on an Apple keyboard now but I don't think that will fix the problem. I get the chimes and I hear the drives spin up (and possibly spin about 10-20 seconds more) but that is all I get.

Any advice would be greatly appreciated.
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g5g5
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PostPosted: Thu Jul 14, 2005 5:47 pm    Post subject: Reply with quote

I can boot my mini without a keyboard or mouse hooked up. Why they would blame it on the keyboard????? I think you have bigger issues with this system. I would return it and get another.
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Susurrus
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PostPosted: Thu Jul 14, 2005 6:46 pm    Post subject: Reply with quote

Why don't you just boot up without a keyboard or mouse? If the display works then, you know it was the keyboard. Personally, I don't think it will. I recommend returning it like g5g5 said.

Another option would be to try another DVI-VGA converter or to try a different monitor and see if that's the problem.

If you can't do any of the above options, just return the thing.
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WC3_Gamer
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PostPosted: Thu Jul 14, 2005 8:28 pm    Post subject: Reply with quote

does your display have any auto-sync buttons? because if you used the display before, it might have its setting accustomed to your pc, try pressing the auto-sync button if your display has one (mine does)...
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Susurrus
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PostPosted: Thu Jul 14, 2005 9:50 pm    Post subject: Reply with quote

WC3_Gamer wrote:
does your display have any auto-sync buttons? because if you used the display before, it might have its setting accustomed to your pc, try pressing the auto-sync button if your display has one (mine does)...


I wouldn't think that that wouldn't have much of an effect, because either way the monitor should show that it is receiving a signal even if it doesn't show it properly, but...

Wait.

Techsup, is your monitor displaying that "No Input" warning thing or is the status light amber, or what is the monitor doing exactly when you have it hooked up?
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Dual G5 Fireman
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PostPosted: Fri Jul 15, 2005 11:56 am    Post subject: no wired keyboard Reply with quote

You need to have a wired keyboard for the initial bootup of the comptuer. After that, you can use your wireless. This is documented on the apple website.
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techsup
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PostPosted: Sat Jul 16, 2005 1:10 pm    Post subject: OK now Reply with quote

It turns out I had a faulty DVI-VGA converter. I got another one and plugged everything up and it went fine, Microsoft wireless keyboard and all.

I was pleasantly surprised to find that MS actually made Mac software to go with it.
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PostPosted: Sat Jul 16, 2005 2:23 pm    Post subject: Microsoft MacBU Reply with quote

There's a division of Microsoft called the MacBU (for Business Unit) that makes only Mac software. Believe it or not, the very first version of Word was a Mac version. Apple is one of Microsoft's oldest customers.
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