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Do I really need AppleCare?

 
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cyberdude
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PostPosted: Thu Mar 20, 2008 1:28 pm    Post subject: Do I really need AppleCare? Reply with quote

Howdy y'all,

I've noticed that the sentiment on this forum seems to be pro-AppleCare. But I've always heard that extended warranties are bad deals for the consumer, that they're about 85% profit for the retailer, etc. etc. So I never get them. I didn't bother to get AppleCare for my mini (which I've had for 7 or 8 months now) and so far, so good. I just got a new MacBook -- which I'm using right now; it's a nice new toy Very Happy -- and I'm willing to consider getting AC for it. I'd appreciate hearing the pro's and con's of AppleCare... please share your thoughts and experiences with it...

Thanks,

John
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PostPosted: Thu Mar 20, 2008 1:59 pm    Post subject: Reply with quote

Well I think on getting a warranty if it is an expensive item (to me over $1,000). I got one on my HDTV. Sure I might not need it on my HDTV, but I did need it for my previous tube TV and my other Sony Bravia HDTV. So I'm glad I had the warranty for that one.

As for Macs, I probably wouldn't get AppleCare on a desktop machine, though I would want to get one on a portable. Mainly because there tends to be more wear and tear.
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imola.zhp
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PostPosted: Thu Mar 20, 2008 3:03 pm    Post subject: Reply with quote

I've only had my mini for a few weeks, but I'll most likely purchase AC.

Right now I'm trying to score one off ebay for $75, and I've seen them even lower than that. Retail is $149.

EDIT: I agree with the general idea that extended warranties are a bad purchase for MOST items, but, my mini is either on or asleep 24/7. My TV's, my Digital Camera, my blah, blah, blah, that had extended warranties offered are not on nearly as much. Thats another reason I'll most likely get AC...
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Bobaloo
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PostPosted: Thu Mar 20, 2008 5:47 pm    Post subject: Reply with quote

I have AppleCare on my 3 latest Macs after having an issue with my mini. For my Macbook, I picked up AppleCare on ebay and saved about $80, a look there is worth a shot.
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trustory
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PostPosted: Thu Mar 20, 2008 8:51 pm    Post subject: Reply with quote

Ye on a laptop an extended warranty is a good idea as the knocks and bumps they take. I was lucky on the higher education store in the UK you get a free 3 year parts and labour warranty Very Happy
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PostPosted: Fri Mar 21, 2008 4:11 am    Post subject: Reply with quote

At the time I hadn't realised that as a student you automatically got the 3 years warranty Sad so on my iMac and daughters Macbook which I purchased on the HE discount, I had also bought the applecare.

I've just bought a MBP with ADC Student discount and didn't buy the Applecare (they wanted £279) it turns out its not covered by the 3 year warranty Sad so I would probably have been better buying on the HE discount as the extra saving of the ADC probably is more than negated by the lack of 3 year warranty and the high cost of adding it.

As a side note I nearly picked up a MBP Applecare on ebay but I held off as I noticed the codes were different. the one on ebay was MA515LL/A whereas in the new Macbook Pro's listing on Apples site the applecare accessory is down as being MA519B/A

MA515LL/A seems to point to a 2007 Macbook Pro would that make any difference when you come to register if I had bought the older Applecare ?
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PostPosted: Fri Mar 21, 2008 4:37 am    Post subject: 2 years warranty in Europe! Reply with quote

Many people don't know this but if you live in the EU, you already have a 2 years warranty by law. This is a EU law that applies to all electronic devices, which the Mini is. At the Apple shop, they tend to tell you it's not that clear whether or not it applies, but it does. It might take you a bit of paperwork to make your claim, but Apple can't go passed this law.
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PostPosted: Fri Mar 21, 2008 5:54 am    Post subject: Re: 2 years warranty in Europe! Reply with quote

zjokke wrote:
Many people don't know this but if you live in the EU, you already have a 2 years warranty by law. This is a EU law that applies to all electronic devices, which the Mini is. At the Apple shop, they tend to tell you it's not that clear whether or not it applies, but it does. It might take you a bit of paperwork to make your claim, but Apple can't go passed this law.

This is very interesting, zjokke. I'm going to have a look around the net and see if I can find some info on this - I'll post the links when I find them.
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Sipper
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PostPosted: Fri Mar 21, 2008 8:56 am    Post subject: Re: 2 years warranty in Europe! Reply with quote

JohnnyBoy wrote:
zjokke wrote:
Many people don't know this but if you live in the EU, you already have a 2 years warranty by law. This is a EU law that applies to all electronic devices, which the Mini is. At the Apple shop, they tend to tell you it's not that clear whether or not it applies, but it does. It might take you a bit of paperwork to make your claim, but Apple can't go passed this law.

This is very interesting, zjokke. I'm going to have a look around the net and see if I can find some info on this - I'll post the links when I find them.


Hmmm, I too would be interested in knowing more about this.

S
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PostPosted: Fri Mar 21, 2008 7:38 pm    Post subject: Reply with quote

And while you might get a 2-year warranty based on laws, you still pay more than us down the road anyways Laughing
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GCG
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PostPosted: Sat Mar 22, 2008 10:44 am    Post subject: AC for the mini. Reply with quote

Hi-
FWIW, I have owned 3 Macs over the past 7 years. Regrettably, one suffered a lightning strike, another had a graphics board failure (coupled with faulty capacitors on the MLB), and most recently my Intel-mini required a new Logic Board and power supply. It's enough to make one start thinking about getting a PC again. Well, all three of my Macs were covered by an AC extended warranty. The cost of the repairs on my systems exceeded their purchase prices. In the case of the two most recent repair incidents, the cause was manufacturer's component defects.

IMHO, getting a Mac? Get AC (Apple even provides on-site service, which I have used) or make sure you've have an extended warranty, because you never know what's lurking out there. Good luck Exclamation
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PostPosted: Sat Mar 22, 2008 12:32 pm    Post subject: Re: 2 years warranty in Europe! Reply with quote

zjokke wrote:
Many people don't know this but if you live in the EU, you already have a 2 years warranty by law. This is a EU law that applies to all electronic devices, which the Mini is. At the Apple shop, they tend to tell you it's not that clear whether or not it applies, but it does. It might take you a bit of paperwork to make your claim, but Apple can't go passed this law.

Okay, I've had a scout around and as you'd imagine with legal stuff, it's a minefield. The legislation that zjokke is referring to is an EU directive from 1999 with the catchy title of "1999/44/EC", more commonly known as the "Consumer Guarantees Directive". It was issued in 1999 and ordered the governments of all EU member states to alter their laws to abide by this directive by 1st Jan 2002. Basically, it sets a minimum standard of consumer protection that all member states have to achieve.

In the UK, we've had a higher standard than this since the Sale of Goods Act 1979. The 'SGA' has been updated in the 80s, 90s and 00s and means that the UK has some of the best consumer protection in the EU.

As far as I can tell this is the guarantee/warranty situation in the UK:
- Manufacturers are not obliged to offer a guarantee, but if they do then they have to abide by its terms. The terms of the guarantee are entirely up to the manufacturer/store, but the guarantee must be written in clear English so that the customer can decide whether he/she is happy with the guarantee on offer before making the purchase.
- If you pay to extend the guarantee (like AppleCare), this is called a warranty. Again, nobody is forced to offer the customer a warranty, but if they do then it's got to be honoured.

Here comes the tricky part. Even though your guarantee or warranty might have expired, UK citizens still have their "statutory rights" given by the Sale of Goods Act. Here's a quote from a UK Trading Standards webpage:

UK Trading Standards wrote:
Q. I bought a fridge/freezer about eighteen months ago, and the freezer section has completely failed. I went back to the shop, but they refused to do anything as it was outside the original twelve-month guarantee. What are my rights?

A. If the time limit has expired on the guarantee then you have no claim under the guarantee. However, if you can show that the goods were not of satisfactory quality at the time of sale i.e. they were not as durable as it is reasonable to expect, then you may have a claim against the trader or finance company (if applicable) for compensation under the Sale of Goods Act.

There's an important term to be clear about: "limitation period". It's not reasonable to make a complaint about an item 30 years after you bought it - your complaint must be within the "limitation" period set by law. So your statutory rights have a time limit - their "limitation period".

As far as I can tell, the two year figure that zjokke was talking about is a "limitation" period; if a product that you buy in the EU goes wrong 3 months after you've bought it, you've still got another 21 months in which to make a complaint that the shop is legally forced to deal with. How they have to deal with it seems to be different in each member state.

So it seems that if something goes wrong with a product outside of the guarantee period, but within the limitation period then the customer can make a complaint to the seller, but in the UK, the customer has to prove that the product was not up to standard at the time of purchase.

Right I'm going to stop typing now, because my head is starting to hurt... Sad

Useful links:
Sale of Goods Act 1979
Consumer Guarantees Directive in different EU states
PC Advisor thread an the CGD
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PostPosted: Thu May 10, 2018 8:50 am    Post subject: Reply with quote

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