123Macmini.com
FAQFAQ   SearchSearch   MemberlistMemberlist   GalleryPhoto Gallery   RegisterRegister   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The Mouse from Never-Neverland

 
Post new topic   Reply to topic    123Macmini.com - Forums Forum Index -> Mac Accessories
View previous topic :: View next topic  
Author Message
MacUser_Since_1986
Member
Member


Joined: 18 Jan 2012
Posts: 77

PostPosted: Fri Mar 22, 2013 12:18 pm    Post subject: The Mouse from Never-Neverland Reply with quote

This story is bizarre...

The better part of a decade ago, I purchased a Kensington PocketMouse Pro (model #72116) for an iBook. This mouse had a compact shape, built for travel with a laptop, but it was USB. (Pre-Bluetooth; this mouse had a small, thin, retractable USB cable that could be stored in a snap-shut pocket on the side of the mouse.)

For years, this mouse served reliably in concert with its Kensington Mouseworks software. The mouse had an LED optical tracking mechanism, scroll wheel, and left and right clicking buttons. Kensington didn't update the driver software often, but they did supply a driver so faithfully that it was easy to take for granted.

Recently, I bought a refurbished late-2012 iMac after my aged MacBook Pro died on my suddenly. I love the iMac, but a mishap while running Setup Assistant revealed a problem. While copying the user folders of my dead MacBook Pro's extracted hard disk, the computer tried to go to sleep and the Apple-issue Bluetooth keyboard and mouse would not respond. I was really bummed by this, even though I did eventually get the Setup Assistant to finish the job.

The real shocker was when I got the bright idea to plug-in a mint-condition white Apple Extended Keyboard and the Kensington PocketMouse Pro. The keyboard worked just fine. The Kensington... not so much. The Kensington would point okay, and it would right-click to give me contextual menus, but it would not left-click. It simply would not do it. No matter how many times I would left-click on something, the iMac acted as if there was nothing happening.

I contacted Kensington technical support, and, of course, the other shoe has dropped:

Quote:
Thank you for contacting Kensington Technical Support. We would like to inform you that the PocketMouse Pro model # 72116 has been discontinued long back by Kensington and no longer manufactured and there is no software for this model, as it is a Plug and Play device and it will use the Generic USB drivers from the Operating system and needs no external software to make it work We apologize for the inconvenience caused.


So there you have it. Not only is this old mouse regarded as a historical relic (not really a huge surprise), but I get a double-dose of bad news from an outsourced tech support rep who is apparently from India or thereabouts. (The sig on the e-mail reply said "Kensington Computer Products Group Regards, Mahesh Dumbala")

Does anyone know if Kensington's Mouseworks software would run under MacOS 10.8? If so, would it cure the problem? Or is this old mouse ready for the garbage can? It seems a shame to throw away a perfectly good mouse, especially since it looks to be in good condition and we never had an issue with it before I connected to the iMac.
Back to top
View user's profile Send private message AIM Address
mooblie
Veteran Member
Veteran Member


Joined: 26 Mar 2009
Posts: 693
Location: The Highlands, Scotland

PostPosted: Fri Mar 22, 2013 2:36 pm    Post subject: Reply with quote

I would suspect that, if it's an old mouse, the left-click microswitch (which gets heaviest use) has failed. Contacts finally corroded with age? Or the metal flexing/snapping parts aren't flexing/snapping as they should?

Not a driver, nor OSX, issue. You shouldn't need drivers for a USB mouse anyway.

Or does the left-click work with the mouse in another PC? (which shoots my theory down in flames!)
_________________
Martin at HeadSpin HD now on Blu-ray
Back to top
View user's profile Send private message Visit poster's website
MacUser_Since_1986
Member
Member


Joined: 18 Jan 2012
Posts: 77

PostPosted: Fri Mar 22, 2013 3:13 pm    Post subject: Reply with quote

I'm sorry to say but so far it doesn't look good for the PocketMouse Pro.

I took the Kensington to another machine (white Macbook running MacOS 10.6.Cool and plugged it in. Pointer works. Right-click works. Left-click non-responsive.

Oh, well.

Can anyone recommend a good-quality USB mouse at a bargain price?

I just want it in case there's ever a problem with the Bluetooth mouse. I don't want to get caught without it.
Back to top
View user's profile Send private message AIM Address
Smithcraft
Veteran Member
Veteran Member


Joined: 09 Nov 2008
Posts: 3248
Location: Seattle

PostPosted: Fri Mar 22, 2013 5:33 pm    Post subject: Reply with quote

If you just need an emergency use mouse, then any generic $10 mouse at Staples/Office Depot/Frys/Amazon should do you.

SC
_________________
Grumpy old man of computing.

[Desktop] Intel mini - 2.16Ghz 2GB 60GB HDD - Newer miniStack v2 500GB - 10.5.8

[Media System] Intel i5 mini - 2.33Ghz 8GB 500GB HDD - 4 x Hitachi 2TB HDD in a qBOX-SF - 10.7.5 (Thanks Phil!)

Make sure it has pins!
Back to top
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    123Macmini.com - Forums Forum Index -> Mac Accessories All times are GMT - 5 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



      

Shop:  Apple Store  |  Refurbished Macs  |  Refurbished iPads  |  MacConnection  |  Mac Mini Vault  |  Other World Computing

MK 1 Studio Mac mini Racks  |  Crucial Mac Memory  |  Top Free Mac Apps  |  Top Paid Mac Apps



123Macmini.com is an independent publication and has not been authorized, sponsored, or approved by Apple Computer, Inc.
All logos and trademarks in this site are property of their respective owners.
Copyright © 2011 123Macmini.com. All Rights Reserved.