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Some programs crash, but run in safe mode and for guest user

 
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gordon.bear@gmail.com
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Joined: 28 Feb 2012
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Location: Ramsey NJ U S A

PostPosted: Tue Feb 28, 2012 1:48 am    Post subject: Some programs crash, but run in safe mode and for guest user Reply with quote

Hoping that some talented and kind Mac wizard will help me solve a bizarre problem: Some but not all of my programs have started crashing immediately upon launch, but not in safe mode, nor when I log in as a guest user.

The problem began on February 5th, right after I installed an update to my OS (bringing it up to version 10.7.3), which included an update to the firmware for my computer, a Mac mini from mid-2010. The programs that began crashing upon launch *may* be those that were open at that time, but I canít be sure. They include Adobe Reader, Picasa, Word for Mac, and a sweet little utility called uCalendarX.

Specifically what happens with, say, uCalendarX, is this: After I launch it, nothing appears on screen for a few seconds, and then comes a message that it is trying restore its windows, with a choice of whether to attempt restoring them or not. After a few more seconds comes the news that it has quit unexpectedly. The first several dozen lines of the crash log appear at the end of this posting.

So far my troubleshooting has revealed the following:

(a) When I reboot in safe mode, the programs that crash now work normally.

(b) When I boot the usual way but log on a guest user, the programs that crash now work normally.

(c) Fully emptying the trash made no difference.

(d) The problem was not solved by restoring my hard drive (via Time Machine) to its state the day before I downloaded that update to the OS and the firmware. (This was a drastic step, the intervention of last resort, and I was sure it would work. But no. Perhaps I did not go back far enough for the restoration.)

(e) Deleting the plist files and plist.lockfiles made no difference.

(f) Deleting the files for the app under Saved Application States made no difference.

(g) Disabing the userís fonts (as happens in safe mode) made no difference.

(h) Uninstalling Adobe Reader, emptying the trash, downloading the latest version, and installing that version made no difference. This latest version newly installed continues to try to restore its windows and then crash (but not for a guest user, nor for me, the administrator, in safe mode).

(i) Repairing permissions on the hard drive made no difference.

I will be mighty grateful for a solution to this perplexing, vexing problem!

B.t.w., I donít know Unix but was able to do all those (fruitless) interventions listed above.

Gordon Bear

Ramsey NJ U S A



The log from one of the many crashes of uCalendarX begins as follows:

Process: uCalendarX [750]
Path: /Applications/uCalendarX 3.2.3/uCalendarX 3-2-3.app/Contents/MacOS/uCalendarX
Identifier: com.riuz.ucalendarx
Version: 3.2.3 (3.2.3)
Code Type: X86 (Native)
Parent Process: launchd [289]

Date/Time: 2012-02-20 00:38:48.931 -0500
OS Version: Mac OS X 10.7.3 (11D50b)
Report Version: 9

Interval Since Last Report: 2463 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 30 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 0CA8DA26-8927-4AC3-B35F-3B2E9FD65A8E

Crashed Thread: 4

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000008bcc45ab

External Modification Warnings:
Thread creation by external task.

VM Regions Near 0x8bcc45ab:
CoreServices 0000000004fd0000-00000000051ee000 [ 2168K] rw-/rwx SM=COW
-->
__TEXT 000000008fe52000-000000008fe85000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld

Application Specific Information:
objc[750]: garbage collection is OFF

Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x920136e6 __open + 10
1 libFontParser.dylib 0x9cc5b403 TFileDescriptorContext::TFileDescriptorContext(char const*) + 77
2 libFontParser.dylib 0x9cc5b1c5 TFileDataReference::TFileDataReference(char const*) + 65
3 libFontParser.dylib 0x9cc5b056 TFileDataSurrogate::TFileDataSurrogate(char const*, bool) + 136
4 libFontParser.dylib 0x9cc59af3 TFont::CreateFontEntitiesForFile(char const*, bool, TSimpleArray<TFont*>&, bool, short, char const*) + 2581
5 libFontParser.dylib 0x9cc58a7a FPFontCreateFontsWithPath + 193
6 libCGXType.A.dylib 0x950164b0 create_private_data_with_path + 26
7 com.apple.CoreGraphics 0x95349ecf CGFontCreateFontsWithPath + 33
8 com.apple.CoreGraphics 0x95349b09 CGFontCreateFontsWithURL + 442
9 com.apple.CoreText 0x90e1c1aa TCGFont::TCGFont(__CFURL const*, bool) + 90
10 com.apple.CoreText 0x90e1bfb2 TCGFontCache::CopyFont(__CFURL const*) const + 92
11 com.apple.CoreText 0x90e1be6c TBaseFont::CopyNativeFont() const + 50
12 com.apple.CoreText 0x90e1bd6f TTableStore::CopyTable(unsigned int, TCFRetained<__CFData const*>&) + 81
13 com.apple.CoreText 0x90e1bade TBaseFont::CopyTable(unsigned int) const + 72
14 com.apple.CoreText 0x90e1ba0f TcmapTable::TcmapTable(TBaseFont const&) + 31
15 com.apple.CoreText 0x90e1b8fd TBaseFont::GetGlyphsForCharacterRange(CFRange, unsigned short*) const + 27
16 com.apple.CoreText 0x90e1b79b TASCIIDataCache::TASCIIDataCache(TBaseFont const*) + 83
17 com.apple.CoreText 0x90e1b70f TBaseFont::CreateASCIIDataCache() const + 47
18 com.apple.CoreText 0x90e1b690 TFont::InitAdvanceCache() const + 42
19 com.apple.CoreText 0x90e1b4ad TASCIIEncoder::Encode() + 45
20 com.apple.CoreText 0x90e4433f TGlyphEncoder::EncodeChars(CFRange, TAttributes const&, TGlyphList<TDeletedGlyphIndex>&, TGlyphEncoder::Fallbacks) + 925
21 com.apple.CoreText 0x90e19ff6 TTypesetterAttrString::Initialize(__CFAttributedString const*) + 322
22 com.apple.CoreText 0x90e19b9d CTLineCreateWithAttributedString + 47
23 com.apple.HIToolbox 0x963d2b2d TCoreTextEngine::LayoutSingleLine(THIThemeTextInfo*, float) + 23
24 com.apple.HIToolbox 0x963d2a9a TCoreTextEngine::Layout(THIThemeTextInfo*, float, float, TextLayoutType) + 64
25 com.apple.HIToolbox 0x963ad2c9 TCoreTextEngine::VerifyLayout(THIThemeTextInfo*, float, float, LayoutIntent) + 309
26 com.apple.HIToolbox 0x96410b0a TCoreTextEngine::GetThemeTextDimensions(float, THIThemeTextInfo*, float*, float*, float*) + 54
27 com.apple.HIToolbox 0x9640fc51 DataEngine::GetTextDimensions(void const*, float, HIThemeTextInfo*, float*, float*, float*) + 283
28 com.apple.HIToolbox 0x963d1fc5 HIThemeGetTextDimensions + 187
29 com.apple.HIToolbox 0x963d1ca3 HIMenuBarView::MeasureMenuTitle(MenuData*, unsigned char, float*, int, unsigned char*) + 451
30 com.apple.HIToolbox 0x963d1a49 HIMenuBarView::MeasureAppMenus() + 261
31 com.apple.HIToolbox 0x963abb5d HIMenuBarView::EnsureBarLayout() + 489
32 com.apple.HIToolbox 0x963ab152 HIMenuBarView::DrawSelf(short, __HIShape const*, CGContext*) + 520
33 com.apple.HIToolbox 0x963aac22 HIView::DrawCacheOrSelf(short, __HIShape const*, CGContext*) + 86
34 com.apple.HIToolbox 0x963aaa42 HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 124
35 com.apple.HIToolbox 0x964395c7 HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 755
36 com.apple.HIToolbox 0x964398b9 HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 1509
37 com.apple.HIToolbox 0x9643a86b HIView::DrawComposited(short, OpaqueGrafPtr*, __HIShape const*, unsigned long, HIView*, CGContext*) + 1227
38 com.apple.HIToolbox 0x9643a9b3 HIView::Draw(short, OpaqueGrafPtr*, unsigned long) + 81
39 com.apple.HIToolbox 0x9643ad7b HIView::Render(unsigned long, CGContext*) + 45
40 com.apple.HIToolbox 0x963d084f WindowData::PrepareForVisibility() + 137
41 com.apple.HIToolbox 0x963cf893 _ShowHideWindows + 355
42 com.apple.HIToolbox 0x963cf728 ShowHide + 44
43 com.apple.HIToolbox 0x96399b09 _GetMenuBarWindow + 872
44 com.apple.HIToolbox 0x96399765 GetMenuBarView(MenuData*, unsigned char) + 74
45 com.apple.HIToolbox 0x963a2f3a MBarMenuRgn + 26
46 com.apple.HIToolbox 0x963a2d27 _ZL7ShowBar21MenuBarAnimationStylehhh + 281
47 com.apple.HIToolbox 0x963cd42a _ZL21UpdateAggregateUIMode21MenuBarAnimationStylehh + 772
48 com.apple.HIToolbox 0x963e38e5 ShowMenuBar + 163
49 com.apple.AppKit 0x001a9cad -[NSApplication finishLaunching] + 1331
50 com.apple.AppKit 0x001a9374 -[NSApplication run] + 142
51 com.apple.AppKit 0x0043d261 NSApplicationMain + 1054
52 com.riuz.ucalendarx 0x00001eea _start + 216
53 com.riuz.ucalendarx 0x00001e11 start + 41
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Smithcraft
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PostPosted: Tue Feb 28, 2012 4:27 am    Post subject: Reply with quote

I really want to say that your user is messed up, but since you reverted to a back up, I'm not sure.

So, try creating another user and see if everything works in that user account. If it does, then I think your user is messed up. If it doesn't then I am not sure what can be going on.

SC
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Fox
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PostPosted: Tue Feb 28, 2012 7:14 am    Post subject: Reply with quote

Could it be as simple as unchecking "reopen windows when logging back in" upon shutdown?
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gordon.bear@gmail.com
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PostPosted: Tue Feb 28, 2012 12:28 pm    Post subject: Reply with quote

Smithcraft kindly wrote: I really want to say that your user is messed up, but since you reverted to a back up, I'm not sure. So, try creating another user and see if everything works in that user account. If it does, then I think your user is messed up. If it doesn't then I am not sure what can be going on.

=========

Thanks for thinking about my problem. Early in my troubleshooting I did create not just a guest account but also a second user, a co-administrator, and the programs that were (and still are) crashing for the original administrator now worked fine. So what you propose is a solution, but it will require a lot of fussing to implement (especially, it seems, in getting Parallels to work for this new user, and I majorly need Parallels). I was hoping that something simpler would work, such as erasing the Saved Application States.

Thanks again.

Gordon
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gordon.bear@gmail.com
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PostPosted: Tue Feb 28, 2012 12:33 pm    Post subject: Reply with quote

Fox kindly asked: Could it be as simple as unchecking "reopen windows when logging back in" upon shutdown?

=======================

A wise idea. Wish it had been that simple. Whether I leave "reopen windows" checked or unchecked at shutdown, those pesky programs crash - unless (to repeat) I log back in as a guest or a new user or boot in safe mode.

Thanks.

Gordon
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macmanmacman
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PostPosted: Tue Feb 28, 2012 7:30 pm    Post subject: Reply with quote

it might not be that certain applications crash on snow leopard and on lion because they are not 64 bit compatible or they can not be verified in 32 bit mode my recommendation is delete the applications pref files inside your users library folder look for the application support folder it should be in there.
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gordon.bear@gmail.com
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PostPosted: Sat Mar 03, 2012 1:10 pm    Post subject: Problem was a bad app automatically loaded at login Reply with quote

My problem has been solved, and I thank the good people on this forum who offered solutions. At Apple's forums "Macjack" suggested what worked: Uncheck the programs that for the default user (the only user for whom the programs were crashing) were automatically loaded at login. Don't know which of those was the culprit, but from the name my guess is "System Events."

Aren't we all lucky to have communities of smart and altruistic people? Thank-you again to the folks who reached out to me.

Gordon
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