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albert2k
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Joined: 15 Sep 2011
Posts: 53
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 Posted: Wed Oct 05, 2011 5:55 pm Post subject: Problem with OWC company |
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I purchase 8G memory for my new mac mini the 17 of September. Today, I do not received this yet, this is 18 days and no memory. I received the item normally about a 2 days or until 2 weeks if this came from Hong Kong. I request the memory or the memory and this is going to ship another one for maybe an extra memory.
I already open a case in Paypal, just in case.
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Mac Mini - 2.3GHz dual-core Intel Core i5
8GB memory - 500 GB hard drive
OS X Mountain Lion
Macbook Air - 1.8GHz - Intel Core i5
4GB Memory - 250 GB Hard Disk
OS X Mountain Lion
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Y-Guy
Senior Member
Joined: 06 Feb 2010
Posts: 452
Location: Tri-Cities, WA
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| Posted: Fri Oct 07, 2011 11:43 pm Post subject: |
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Have you called them? I found dealing with OWC when I had a bad enclosure to be very easy to work with and pretty fast to respond. I did find that I got a better response via phone then via email though.
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albert2k
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Joined: 15 Sep 2011
Posts: 53
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| Posted: Tue Oct 11, 2011 3:48 am Post subject: |
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| Y-Guy wrote: | | Have you called them? I found dealing with OWC when I had a bad enclosure to be very easy to work with and pretty fast to respond. I did find that I got a better response via phone then via email though. |
I e-mail, I called, I open a case with Paypal and my memory or my money is not with me. I not recommend these people to anyone.
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Mac Mini - 2.3GHz dual-core Intel Core i5
8GB memory - 500 GB hard drive
OS X Mountain Lion
Macbook Air - 1.8GHz - Intel Core i5
4GB Memory - 250 GB Hard Disk
OS X Mountain Lion
iPad 2 - iPhone 4 |
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Bandit Bill
Veteran Member
Joined: 07 Jun 2005
Posts: 5793
Location: Edmonton, AB, Canada
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| Posted: Tue Oct 11, 2011 8:52 am Post subject: |
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Relax. Things happen. The shipping company may be trying to locate it. OWC may be verifying if it was shipped.
What was the last thing you heard from OWC? |
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albert2k
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Joined: 15 Sep 2011
Posts: 53
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| Posted: Tue Oct 11, 2011 9:40 am Post subject: |
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The company told me that they are going to send another set, that was 9 days ago. I will keep waiting but this will be my last purchase in that company. There is a lots of cheaper and faster company than that one, thanks.
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Mac Mini - 2.3GHz dual-core Intel Core i5
8GB memory - 500 GB hard drive
OS X Mountain Lion
Macbook Air - 1.8GHz - Intel Core i5
4GB Memory - 250 GB Hard Disk
OS X Mountain Lion
iPad 2 - iPhone 4 |
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mooblie
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Joined: 26 Mar 2009
Posts: 566
Location: Oxfordshire, UK
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| Posted: Tue Oct 11, 2011 12:52 pm Post subject: |
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| albert2k wrote: | | The company told me that they are going to send another set, that was 9 days ago...... |
That sound to me like there is something "odd" or "incorrect/incomplete" about your postal address? or your geographic location?
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albert2k
Member
Joined: 15 Sep 2011
Posts: 53
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| Posted: Tue Oct 11, 2011 1:39 pm Post subject: |
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| mooblie wrote: | | albert2k wrote: | | The company told me that they are going to send another set, that was 9 days ago...... |
That sound to me like there is something "odd" or "incorrect/incomplete" about your postal address? or your geographic location? |
I check and is the same, don't know, maybe the company sent the memory in mule or in a walking messenger.
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Mac Mini - 2.3GHz dual-core Intel Core i5
8GB memory - 500 GB hard drive
OS X Mountain Lion
Macbook Air - 1.8GHz - Intel Core i5
4GB Memory - 250 GB Hard Disk
OS X Mountain Lion
iPad 2 - iPhone 4 |
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Bandit Bill
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Joined: 07 Jun 2005
Posts: 5793
Location: Edmonton, AB, Canada
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| Posted: Tue Oct 11, 2011 2:16 pm Post subject: |
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I'm surprised by your experience. Most people rate OWC favorably. Perhaps in the end they will exceed your expectations.
I'd contact thei marketing department after you receive the RAM and let them know of your experience. Give them an opportunity to mend the relationship. |
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albert2k
Member
Joined: 15 Sep 2011
Posts: 53
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| Posted: Tue Oct 11, 2011 2:19 pm Post subject: |
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| Bandit Bill wrote: | I'm surprised by your experience. Most people rate OWC favorably. Perhaps in the end they will exceed your expectations.
I'd contact thei marketing department after you receive the RAM and let them know of your experience. Give them an opportunity to mend the relationship. |
I will do because is the first time that I purchase something from that company, thanks
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Mac Mini - 2.3GHz dual-core Intel Core i5
8GB memory - 500 GB hard drive
OS X Mountain Lion
Macbook Air - 1.8GHz - Intel Core i5
4GB Memory - 250 GB Hard Disk
OS X Mountain Lion
iPad 2 - iPhone 4 |
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jorgealarcon
New Member
Joined: 06 Aug 2010
Posts: 6
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| Posted: Thu Dec 22, 2011 9:30 pm Post subject: I Would Call |
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| I would just call to talk to customer service to discuss the delay, etc. They may be able to track your order. |
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Bobaloo
Veteran Member
Joined: 11 Mar 2006
Posts: 1591
Location: Huntington, New York
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| Posted: Thu May 17, 2012 3:55 pm Post subject: |
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I've been buying from OWC forever now and I've never encountered any issues with them In fact I just requested an RMA online for a defective So-Dimm and I had it. I will receive replacement UPS today. Anytime I've called them, I've received nothing but A+ service.
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2.5 GHZ i5 Mac Minu 8Gb Ram
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Smithcraft
Veteran Member
Joined: 09 Nov 2008
Posts: 3009
Location: Seattle
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| Posted: Thu May 17, 2012 5:52 pm Post subject: |
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I've had nothing but trouble with OWC, and even though they are the sole advertiser for XLR8YOURMAC, I will never buy from them again!
SC
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Grumpy old man of computing.
[Desktop] G4 mini - 1.5Ghz 1GB 80GB HDD - Newer miniStack v2 500GB - 10.5.8
[Media System] Intel i5 mini - 2.33Ghz 8GB 500GB HDD - 4 x Hitachi 2TB HDD in a qBOX-SF - 10.7.5 (Thanks Phil!)
Make sure it has pins! |
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curt
Veteran Member
Joined: 17 Mar 2005
Posts: 1411
Location: Oregon
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| Posted: Fri May 18, 2012 3:20 am Post subject: |
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I've never had any trouble with OWC memory, service or ordering. I would totally rate them favorably. That being said, I'm not a big fan of their external drives. I would much rather have something from LaCie or G-Tech. Simply based of the quality of the materials used to make the enclosures. Their SSD's sound pretty awesome though. At least based on the reviews.
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Fox
Veteran Member
Joined: 01 Feb 2006
Posts: 2629
Location: Peterborough, Ontario, Canada
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| Posted: Fri May 18, 2012 7:28 am Post subject: |
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I had some bad experiences with them in past, but my more recent experiences have been good. Unfortunately, their shipping costs to Canada are atrocious, so I rarely bUy anything from them that can't be sent by regular post.
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Mini 1: 2.3 ghz Core i5; 8 gb RAM, Corsair 240gb SSD, 500 gb Seagate XT
Mini 2: 2.26 ghz Core 2 duo, 8 gb RAM, 500 gb Seagate
Also a Cube, 13" MacBook Air, 20" 2.66 ghz iMac & 11.6" Acer 1810TZ running Ubuntu, Mint & openSuse |
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