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iPod specialist

 
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Vincent.Mitchell
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PostPosted: Tue Jul 12, 2005 11:57 am    Post subject: iPod specialist Reply with quote

Anyone who needs help with an iPod:

I work for apple and do technical support for the iPod and iTunes.

If you need assistance you can send me a message and I can try to help you.

Just making my knowledge available.....
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Bandit Bill
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PostPosted: Tue Jul 12, 2005 12:51 pm    Post subject: Reply with quote

Doesn't Apple work you hard enough already Wink ?
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Vincent.Mitchell
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PostPosted: Tue Jul 12, 2005 2:07 pm    Post subject: Yeah Reply with quote

Yeah but I am willing to help out my fellow 123macmini.com(ers)

Laughing Laughing Laughing Laughing
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g5g5
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PostPosted: Tue Jul 12, 2005 2:11 pm    Post subject: Reply with quote

Yes. I have a question! When are the 2GB and 4GB iPod shuffles coming out. Laughing

How do you work for Apple in Ohio? Is there a call center there?
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Vincent.Mitchell
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PostPosted: Tue Jul 12, 2005 2:33 pm    Post subject: Steve Jobs Reply with quote

I do not know... Rolling Eyes

Apple is Exclamation VERY Exclamation Paticular about releasing information early. Sad

For Instance: I didn't know the original iPod shuffles came out until my roomate mentioned it a day after....

If I find out I'll post it.... Wink
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Susurrus
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PostPosted: Tue Jul 12, 2005 3:34 pm    Post subject: Reply with quote

So how are you actually involved with Apple? Like what's your job title?
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Vincent.Mitchell
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PostPosted: Wed Jul 13, 2005 9:50 am    Post subject: Questions Reply with quote

I take iPod Tech Support calls all day....

Wink I am actually on the phone with a customer right now Wink

Yes there is a call center in Ohio Exclamation
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blackjaw
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PostPosted: Thu Jul 14, 2005 10:25 pm    Post subject: Re: Questions Reply with quote

Vincent.Mitchell wrote:
I take iPod Tech Support calls all day....

Wink I am actually on the phone with a customer right now Wink

Yes there is a call center in Ohio Exclamation


you probably spoke with my girlfriend the other day...haha...she is sending her 20gig 4G back in for the second time due to the battery only lasting 3 hours (the first time they upgraded the firmware and sent it back...haha)

kinda sad since she has only had it since december

but she loves her ipod nonetheless...i bought a 30gig photo because i liked hers so much
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Vincent.Mitchell
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PostPosted: Sat Jul 16, 2005 8:27 am    Post subject: Maybe Reply with quote

It is possible but not likely…

I have been working here for approx 9 months and I have only talked to the same person 3 times…

Smile
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Schrambal
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PostPosted: Sun Aug 28, 2005 5:43 am    Post subject: Reply with quote

It's not a problem now, but could you explain why I've had to return a 4g 40Gig ipod to apple for 3 times now with the same problem (sad ipod icon).
I first thought it was my laptop (windows PC I used it with), but the second time my ipod came back I just had my mac mini so I used it only with the mini. It also got broke in the same way (sad ipod icon)

I've received a new one again and it's been working perfectly for over two weeks now (fingers crossed).
In short, of the three different replacement Ipods I received (all with a different serial number) two of them broke down in exactly the same way Confused.

Is there a known problem with the hard-disk in the - now phased out - 40 gig models?

Thanks in advance.
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devo
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PostPosted: Sun Aug 28, 2005 6:45 pm    Post subject: Reply with quote

Schrambal wrote:
It's not a problem now, but could you explain why I've had to return a 4g 40Gig ipod to apple for 3 times now with the same problem (sad ipod icon).
I first thought it was my laptop (windows PC I used it with), but the second time my ipod came back I just had my mac mini so I used it only with the mini. It also got broke in the same way (sad ipod icon)

I've received a new one again and it's been working perfectly for over two weeks now (fingers crossed).
In short, of the three different replacement Ipods I received (all with a different serial number) two of them broke down in exactly the same way Confused.

Is there a known problem with the hard-disk in the - now phased out - 40 gig models?

Thanks in advance.


You know 60% of the time, they work every time! Wink

It sounds like you got some bad luck going. I haven't heard about problems with the 40GB models. Don't feel bad. My first 3G iPod came DOA. The replacement has held up for two years now without any problems, and I'm still on the first battery.
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warlock
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PostPosted: Sat Oct 01, 2005 3:08 pm    Post subject: Reply with quote

I have posted a seperate thread for this but maybe you could help..how can i stop my nano glitching on the crosspoint of 2 tracks that run into each other? I've an Armand Van Helden mix and it does it on every track! It's really annoying.
Thanks in advance.
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CraigNB
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PostPosted: Thu Oct 13, 2005 5:23 pm    Post subject: Reply with quote

Any idea how to reset a iPod that the Menu/Play+pause reset won't work? Its so annoying! I had to let the battery 100% die before being able to use it again and as we speak its frozen again!!
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Schrambal
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PostPosted: Tue Nov 08, 2005 1:12 pm    Post subject: Reply with quote

Well everybody, stay away from the 40 gig versions.

Mine broke down again (unbelievable).

But the hurt has been somewhat softened by a conversation I had with somebody from the Apple support line;

A 60 gig Ipod Video will be arriving within 10 days at my home at no costs.

Hats of to Apple!!
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