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Vincent.Mitchell
Junior Member
Joined: 10 Jul 2005
Posts: 36
Location: Columbus, Ohio
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 Posted: Tue Jul 12, 2005 11:57 am Post subject: iPod specialist |
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Anyone who needs help with an iPod:
I work for apple and do technical support for the iPod and iTunes.
If you need assistance you can send me a message and I can try to help you.
Just making my knowledge available.....
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 Vincent Mitchell
Mac Mini 1.25GHz Stock
External USB DVD-+RW
External USB 80GB HD
 Love My Mac |
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Bandit Bill
Veteran Member
Joined: 07 Jun 2005
Posts: 5793
Location: Edmonton, AB, Canada
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| Posted: Tue Jul 12, 2005 12:51 pm Post subject: |
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Doesn't Apple work you hard enough already  ? |
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Vincent.Mitchell
Junior Member
Joined: 10 Jul 2005
Posts: 36
Location: Columbus, Ohio
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| Posted: Tue Jul 12, 2005 2:07 pm Post subject: Yeah |
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Yeah but I am willing to help out my fellow 123macmini.com(ers)
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Vincent Mitchell
Mac Mini 1.25GHz Stock
External USB DVD-+RW
External USB 80GB HD
Love My Mac |
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g5g5
Veteran Member
Joined: 25 Jan 2005
Posts: 2716
Location: Virginia
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| Posted: Tue Jul 12, 2005 2:11 pm Post subject: |
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Yes. I have a question! When are the 2GB and 4GB iPod shuffles coming out.
How do you work for Apple in Ohio? Is there a call center there?
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1.25GHz Mac Mini / 1.8GHz iMac G5 / 2.0GHz C2D Mac mini (2009)
4GB iPod mini / 2G iPod shuffle / 16GB iPhone 3G
Apple TV 2
iLife's a Bitch! |
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Vincent.Mitchell
Junior Member
Joined: 10 Jul 2005
Posts: 36
Location: Columbus, Ohio
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| Posted: Tue Jul 12, 2005 2:33 pm Post subject: Steve Jobs |
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I do not know... 
Apple is VERY Paticular about releasing information early. 
For Instance: I didn't know the original iPod shuffles came out until my roomate mentioned it a day after....
If I find out I'll post it....
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Vincent Mitchell
Mac Mini 1.25GHz Stock
External USB DVD-+RW
External USB 80GB HD
Love My Mac |
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Susurrus
Veteran Member
Joined: 05 May 2005
Posts: 1303
Location: Providence, Rhode Island
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| Posted: Tue Jul 12, 2005 3:34 pm Post subject: |
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So how are you actually involved with Apple? Like what's your job title?
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Computer Engineer
Junior, Brown University
15" NC8430 HP Laptop
1.42Ghz PPC Mac Mini, 1Gb RAM, 1st Gen
40GB G4 iPod
2GB Black iPod Nano |
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Vincent.Mitchell
Junior Member
Joined: 10 Jul 2005
Posts: 36
Location: Columbus, Ohio
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| Posted: Wed Jul 13, 2005 9:50 am Post subject: Questions |
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I take iPod Tech Support calls all day....
I am actually on the phone with a customer right now
Yes there is a call center in Ohio
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Vincent Mitchell
Mac Mini 1.25GHz Stock
External USB DVD-+RW
External USB 80GB HD
Love My Mac |
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blackjaw
Member
Joined: 10 Jul 2005
Posts: 112
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| Posted: Thu Jul 14, 2005 10:25 pm Post subject: Re: Questions |
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| Vincent.Mitchell wrote: | I take iPod Tech Support calls all day....
I am actually on the phone with a customer right now
Yes there is a call center in Ohio |
you probably spoke with my girlfriend the other day...haha...she is sending her 20gig 4G back in for the second time due to the battery only lasting 3 hours (the first time they upgraded the firmware and sent it back...haha)
kinda sad since she has only had it since december
but she loves her ipod nonetheless...i bought a 30gig photo because i liked hers so much
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1.42 ghz mac mini w/ 1gig ram
17" LG flatron 1720p
30GB ipod photo |
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Vincent.Mitchell
Junior Member
Joined: 10 Jul 2005
Posts: 36
Location: Columbus, Ohio
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| Posted: Sat Jul 16, 2005 8:27 am Post subject: Maybe |
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It is possible but not likely…
I have been working here for approx 9 months and I have only talked to the same person 3 times…
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Vincent Mitchell
Mac Mini 1.25GHz Stock
External USB DVD-+RW
External USB 80GB HD
Love My Mac |
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Schrambal
Junior Member
Joined: 10 Aug 2005
Posts: 24
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| Posted: Sun Aug 28, 2005 5:43 am Post subject: |
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It's not a problem now, but could you explain why I've had to return a 4g 40Gig ipod to apple for 3 times now with the same problem (sad ipod icon).
I first thought it was my laptop (windows PC I used it with), but the second time my ipod came back I just had my mac mini so I used it only with the mini. It also got broke in the same way (sad ipod icon)
I've received a new one again and it's been working perfectly for over two weeks now (fingers crossed).
In short, of the three different replacement Ipods I received (all with a different serial number) two of them broke down in exactly the same way  .
Is there a known problem with the hard-disk in the - now phased out - 40 gig models?
Thanks in advance. |
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devo
Veteran Member
Joined: 23 Jan 2005
Posts: 5274
Location: Dunwoody, GA
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| Posted: Sun Aug 28, 2005 6:45 pm Post subject: |
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| Schrambal wrote: | It's not a problem now, but could you explain why I've had to return a 4g 40Gig ipod to apple for 3 times now with the same problem (sad ipod icon).
I first thought it was my laptop (windows PC I used it with), but the second time my ipod came back I just had my mac mini so I used it only with the mini. It also got broke in the same way (sad ipod icon)
I've received a new one again and it's been working perfectly for over two weeks now (fingers crossed).
In short, of the three different replacement Ipods I received (all with a different serial number) two of them broke down in exactly the same way .
Is there a known problem with the hard-disk in the - now phased out - 40 gig models?
Thanks in advance. |
You know 60% of the time, they work every time!
It sounds like you got some bad luck going. I haven't heard about problems with the 40GB models. Don't feel bad. My first 3G iPod came DOA. The replacement has held up for two years now without any problems, and I'm still on the first battery. |
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warlock
Member
Joined: 09 Aug 2005
Posts: 167
Location: manchester, uk
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| Posted: Sat Oct 01, 2005 3:08 pm Post subject: |
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I have posted a seperate thread for this but maybe you could help..how can i stop my nano glitching on the crosspoint of 2 tracks that run into each other? I've an Armand Van Helden mix and it does it on every track! It's really annoying.
Thanks in advance.
Take it easy, Warlock 
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i hate wearing trousers in public!!! |
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CraigNB
New Member
Joined: 13 Oct 2005
Posts: 12
Location: Boston, MA
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| Posted: Thu Oct 13, 2005 5:23 pm Post subject: |
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Any idea how to reset a iPod that the Menu/Play+pause reset won't work? Its so annoying! I had to let the battery 100% die before being able to use it again and as we speak its frozen again!!
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-CraigNB <3 |
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Schrambal
Junior Member
Joined: 10 Aug 2005
Posts: 24
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| Posted: Tue Nov 08, 2005 1:12 pm Post subject: |
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Well everybody, stay away from the 40 gig versions.
Mine broke down again (unbelievable).
But the hurt has been somewhat softened by a conversation I had with somebody from the Apple support line;
A 60 gig Ipod Video will be arriving within 10 days at my home at no costs.
Hats of to Apple!! |
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